Refund policy

Returns and exchanges

Due to the nature of our perfume oils, all sales are final. We do not accept returns or exchanges for a change of mind or fragrance preference, except where required by law.

Damaged or incorrect orders

If your item arrives damaged or you receive an incorrect item, please email hello@vellureco.com within 48 hours of delivery. Include your order number, a description of the issue, and photos if available. We will review the issue and help arrange an appropriate resolution.

Please contact us before sending an item back so we can provide any necessary instructions.

Approved refunds

If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to post the credit.

Nothing in this policy limits any rights or remedies you have under applicable law.